FAQs

1. What is your returns policy?

We are happy to accept the return of products owing to manufacturing defects within 21 days from the date of purchase. After inspection, you will receive a refund, store credit, or a replacement with free shipping. The refund will be credited directly to your bank account.
If your order has been incorrectly filled, Gourmet Soap Kitchen will credit you for the goods incorrectly supplied as long as we are notified within 5 days of the receipt of the order.

2. What are your shipping fees?

We ship Australia wide, with a flat fee of $12 or we do free shipping for orders over $180. Overseas shipping costs vary depending on location & order.


3. Do you ship to the USA/elsewhere?

YES! We do currently ship internationally, however, due to our business’ small scale, shipping prices can be quite expensive for international orders. We recommend that overseas customers purchase via our etsy page:

Click here to go to our Etsy store!

Our Etsy does have a smaller range, but on request we can upload any of our other products - simply contact us.

4. Can your products help my (insert skin condition)?

We do not claim that any of our products are suitable treatment for any medical condition, and you should consult with your doctor before using them as such. However, many of our products have showed astounding results for skin conditions such as eczema, psoriasis, rosacea, dry skin, and more. If you wish to learn more, feel free to contact us. We can give you specific advice tailored to your problems.

5. Can you do custom orders?

Yes! If you would like to talk about a custom soap or other product, please contact us.

6. Do you do breast milk soap?

Absolutely! Prices for breast milk soap start at $150 for 15-20 long lasting soap bars. If you would like to talk about a custom soap or other product, please contact us.

7. Do you do soap making workshops?

Yes! We can hold workshops for people of any ages & doing a variety of soap making, fun games, and other activities depending on your desires. If you wish to arrange a workshop, please contact us.